![]() However, a warehouse needs to deal with hundreds of orders coming in from multiple sources, be it online or offline. Thanks to advances in technology and different e-commerce platforms, customers are spoilt for choice when it comes to ordering a product. Here is a quick look at some of the challenges that warehouses face during order management. Shipping methods can range can follow multiple methods, ranging from local delivery to overseas shipping in containers. Packed orders are then shipped to the customer’s address through a chosen carrier that was noted during the verification step. Items are picked and from the warehouse as per the received order and are subsequently packed as per their dimensions, fragility, packing instructions, and other parameters. The allocated orders are batched and released to the warehouse floor for picking, sorting, and packing. Once the order is verified, it gets allocated to the available inventory quantity. Verification can be important for some channels as it not only confirms the order, but also captures other essential details like the customer’s address, contact number, email ID, zip code, and more. A member from the sales team or an automated system verifies the order with the customer. Irrespective of the source, every order information makes it way to the fulfillment center through the order management system in use. ![]() Orders can be placed through websites, mobile apps, call centers, retail stores, or marketplaces or other channels as well. In an omnichannel business, the customer places an order for a product available in the warehouse. This can result in orders getting canceled and hamper the customer experience. An out of sync inventory count that is not updated can mislead the customers into ordering products that are out of stock. Keeping an accurate inventory count and availability is one of the most important steps in order fulfillment. The smooth flow of these steps is paramount for completing a successful order, improving customer experience and generating more revenue. There are several basic steps that constitute the complete order fulfillment process in a warehouse. Basic steps involved in the order fulfilment process Hence, which is why, it is imperative to having a robust order management capability system that in place can automate manual processes and provide better visibility and control over every order. With warehouses expanding in size and the increased frequency and complexity of online orders with e-commerce businesses experiencing a surge in customer orders in the past few years, it can get quite overwhelming it's natural for managers to get overwhelmed by the number of orders coming in. Knowing the status of the order where an order is in the order throughout the fulfillment journey helps in streamlining the entire complete process and reducing errors. Warehouse managers make use of physical ledgers, manual logbooks, or order management systems to stay on top of order status. Orders can come in through online or offline channels and managing them efficiently properly is the key for warehouses to ensure flawless order delivery and enhanced customer experience. The objective of efficient order handling is to ensure that it ensures that customers receive the correct products they have ordered and that too in an undamaged state. Simply put, order management is the ability to manage every customer order efficiently right from receiving to fulfillment. While it all seems straightforward on paper, the size of the warehouse, products ordered, availability of staff, and frequency of orders coming in and going out can make order management a complex endeavor nightmare for warehouse managers. The order is accepted, items are picked, packed into boxes containers, and shipped to the customer’s address. ![]() Once a customer hits the ‘Buy Now’ button and places an order, the fulfillment process begins. Every process, operation, and movement inside the warehouse or the distribution center is directed towards achieving that objective. The ultimate objective of any warehouse is to fulfill customer orders in a timely fashion.
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